Service-Level Agreement

Last updated: 5 October 2026.

This page sets out the uptime we aim for on the Aclamos and Ballotis Services for Customers on a paid plan, and what happens if you experience downtime.

Uptime targets

• Starter / Lite / Pro / Growth: 99.9% monthly uptime target.
• Studio / Elections / Enterprise: 99.95% monthly uptime target.

These are targets, not guarantees. We work to meet them, but we do not guarantee any level of availability.

Refunds for downtime

If you experience downtime, email hello@aclamos.app within 30 days and tell us when it happened and what it affected. We will offer you a refund on request for the downtime you experienced.

Exclusions

Scheduled maintenance announced at least 48 hours in advance, force-majeure events, and outages caused by Customer misuse or by third-party software the Customer chose to integrate are not counted as downtime.